Our Plant Promise

At Orchidzone, every plant is hand-picked and hand-packed with care before it leaves our nursery. Because plants are living, perishable goods, our return policy is designed specifically to protect both our customers and our plants.

To be eligible for any refund or replacement, you must record a clear, uncut, continuous unboxing video that shows:

• The sealed package before opening (with the shipping label visible)
• The entire unboxing process without any cuts, edits, or pauses
• The condition of the plant immediately upon unpacking

Without this uncut unboxing video, we cannot accept any return, refund, or replacement request. This policy protects you and helps us continuously improve our packaging.

You have 3 days from the date of delivery to report any damage and request a return or refund. Requests made after 3 days cannot be accepted.

When We Accept Returns / Refunds

We accept refund or replacement requests only in the following cases:

• The plant arrives completely damaged (broken stems, crushed root ball, fully wilted beyond recovery)
• The plant arrives dead on arrival (DOA)
• You received the wrong plant or wrong product
• The package was severely damaged in transit affecting plant viability

What's Not Eligible for Return

• Minor leaf damage, yellowing leaves, or transit stress (plants typically recover within 7–14 days)
• Plants that were healthy on delivery but later died due to care issues
• Slight colour or size variations from product photos (every plant is unique)
• Customer dissatisfaction with size, shape, or natural variation
• Plants that have been repotted or replanted by the customer
• Sale items, gift cards, and customised orders
• Pots, planters, or accessories used or damaged by the customer

How to Request a Return / Refund

❗ Plants sent back without first contacting us and receiving written approval will not be accepted.

Return Shipping — On Us

For all damaged plant returns, Orchidzone covers the full return shipping cost. We will either:

• Arrange a courier pickup from your address, or
• Send you a prepaid return shipping label

You don't pay a single rupee for returning a damaged plant.

Damages & Issues

Please inspect your plant immediately upon receiving it. Contact us within 3 days if:

• The plant is completely damaged or dead on arrival
• You received the wrong item
• The package was tampered with or severely damaged in transit

The sooner you report with your unboxing video, the faster we can make it right.

Non-Returnable Items

The following cannot be returned or refunded under any circumstance:

• Plants that have been repotted, replanted, or modified by the customer
• Plants showing signs of customer-side care issues (overwatering, sunburn, pest infestation post-delivery)
• Sale or discounted items
• Gift cards
• Customised or special-order plants
• Decorative pots, planters, or accessories (unless damaged on arrival with video proof)
• Requests made after 3 days of delivery

Exchanges

We do not offer direct exchanges. If you'd like a different plant:

1. Request a refund following our process above (within the 3-day window with unboxing video)
2. Once approved and refunded, place a new order for your preferred plant

Refunds

Once your return is approved:

• Refunds are processed to your original payment method
• UPI / Net Banking: 3–5 business days
• Credit / Debit Cards: 7–10 business days
• Cash on Delivery (COD) orders: Refunded via bank transfer (we'll request your account details)

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at orchidzonenursery@gmail.com.